When People Tell You What They Think You Want to Hear

it's a photograph of a sign that says "work in progress sorry for any inconvenience caused." on the sign is also a little drawing of a worker wearing a hard hat.
Image by Alexander Baxevanis / CC BY

It is really difficult for an organization to get honest feedback.

Whenever I talk about this (whether it’s part of a training or even at a research presentation), I’ll inevitably get someone who jumps in and argues with the premise almost immediately.

“Not from me,” they’ll say. “I let people know what I think.”  » Read more

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